Frequently Asked Questions
1. What is it?
What is Movie Promo
Movie Promo is a service that allows you to redeem and watch great entertainment included with the purchase of selected products.
How does the service work?
This service allows you to redeem your voucher code via your device or web. Simply launch Movie Promo, enter your voucher code and create an account (or log in if you are a returning user).
How do I create an account?
Select ‘Create Account’. Enter your email address. Create a password and re-enter it to confirm it.
I forgot my password. What do I do?
Should you forget your password please select “Forgot Password” on the login screen then enter your email address. Movie Promo will send you an email with a temporary password.
Where can I find my voucher code?
If you are eligible for this promotion, you will receive an exclusive voucher code from specially marked products.
2. What do I get?
How many movies do I get?
Promotions offers will vary. See the terms and conditions of your promotion to see what you are eligible to receive.
Can I get TV series with Movie Promo?
Promotional offers will vary. See the terms and conditions of your promotion to see what you are eligible to receive.
Can I get my content in HD?
Promotional offers will vary. See terms and conditions of your promotion to see what you are eligible to receive.
Can I watch my content on my other devices?
Yes, you can view your content on your web browser or television if you have a Sony Bravia (Miracast enabled), HDMI Cable, MHL Cable, or chromecast device.
Do I need to pay for any of this?
No, your content is part of a promotional offer and you do not need to pay.
Can I purchase movies or TV episodes from the Movie Promo?
No, unfortunately you can't purchase movies from Movie Promo.
3. What do I do?
Once you have entered your voucher code and signed in to Movie Promo, select your content by clicking on the title's artwork. Select the relevant button from the details page to start enjoying your content. Android users are able to download or stream the content to their device. If you're accessing the service through web or iOS you are able to stream your content.
Can I modify the subtitle options for my content?
Yes, subtitle options can be modified at any time in the application settings, and movie details page. These settings are universal, and will apply for all content viewed.
Do I need to install the Movie Promo App to play back content?
Each piece of content can be played back in the Movie Promo android or iOS application or when logged in to your account via browser. You will be unable to play your content if you try to play back with alternate software.
- The commands listed below will be available depending on the content selected and the download status. If a command is not available for the selected item, the button will be disabled.
- Play button: Plays the content in full screen. To stop your content playing in full screen press the back arrow.
- Play symbol: Plays the trailer for the content. Not all content will have a trailer available.
How do I stop playback and exit the Movie Promo Player?
Press the back button to exit the full screen mode. You can then press back or home to close the Movie Promo Player in the same way that you would close any other program.
Can I uninstall the Movie Promo application from my Android or iOS device?
You can however please note, if you delete the Movie Promo application, you will no longer be able to play content.
What personal data is collected during login?
The only data captured during log in, is your email address, password and age. No data will be shared with third parties without your permission.
Do I need an Internet connection to watch my content?
You will need an Internet connection to stream your content.
6. DIGITAL RIGHTS QUESTIONS
What is DRM (Digital Rights Management)?
DRM or Digital Rights Management is a mechanic to control the distribution of digital content on the Internet. A piece of content has a license associated to it that controls the actions you are allowed to perform with the content.
What is a license?
A DRM license is information that is linked to the device you are playing the movie on. It tells the device that you are allowed to play the movie.
How do I get a license?
Your device must be connected to the Internet to acquire the license. Movie Promo will acquire your license during download. If the license fails, Movie Promo will re-attempt to acquire your license the first time you play your content.
How many times can I view my content?
You can view your content as many times as you like while the Movie Promo service is running. You will be notified via email if there are any changes to the Movie Promo service.
7. Contact Us
Still having trouble? Please email us at support-GB@movie-promo.com and we will get back to you as quickly as possible.